Returns And Exchange

All the products are hand crafted by Indian Artisans skilled in their craft. The beauty of handcrafted pieces of jewellery is the uniqueness of each individual piece and hence, are likely to have variations.  The natural gemstones are also very likely to have variations.  Should you wish to get Real time pictures and videos of the products you wish to buy, please send an email to info@thecarats.in.

 

Returns & Exchanges will be accepted ONLY if your order is damaged in transit or you have received the incorrect product. In such a case you may return them in exactly the way in which they were received, that is, it should be unworn and should be returned with original packaging.

 

STEPS TO MAKING A RETURN

1. Please inform us within 3 days of receipt of order. You must send an email to  info@thecarats.in to notify us.

2. You are required to send us a photograph of the damaged/incorrect product to be returned to us.  It is up to the discretion of The Carats to decide whether product is approved for return or not.

3. Once we have received your e-mail and the product is approved for return, we will arrange for a courier to collect the goods and return them to us. 

4. Once we receive the damaged or incorrect product, we shall dispatch the fresh or correct product.

5. For any reason if the particular product cannot be replaced, Gift Card(s) with the same value would be issued to you.